Return Policy

Each customer must contact us prior to any return. Return and/or exchange of merchandise must take place within 7 days of receipt of product. All products to be returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etc. The product's original factory seal must be intact. All refunds will require a return authorization number (RMA) issued by Fortuna Marble and Granite Inc and the item must be shipped back with a tracking number for inspection and processing prior to refund. If an item is shipped back to us without a tracking number and is not received there will be no way to verify if the item was ever shipped to us. Please note that refunds take up to 10 days to post to your account and may not be visible until your next months billing statement. Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of the purchase price of the item. If the order qualified for free shipping we will withhold and not refund the shipping and handling costs incurred by Fortuna Marble and Granite Inc. Fortuna Marble and Granite Inc reserves the right to decline any return or exchange where the product is not in acceptable condition. Defective products are eligible for exchange only. In order to continue to offer the lowest prices on the internet, we cannot provide refunds for opened products that are not defective nor can we refund freight or handling charges. The terms of our return policy may change without notice.

Return Shipping Charges
If there is a problem with your order that was the fault of Fortuna Marble and Granite Inc, we will take the necessary steps to make it right. We will be happy to reimburse the customer's economy ground return shipping costs in the following situations, provided the customer includes proof of the charges paid:

The product received was not what was ordered

The product received was defective (and you have contacted us within 7 days of receipt)

In all other circumstances the customer is responsible for all shipping costs